Every order is packed and dispatched within 12 hours of purchase, then handed to a trusted local courier for door-to-door delivery anywhere in the UAE — fully tracked from warehouse to doorstep.

• 1–2 working days across every emirate — Abu Dhabi, Dubai, Sharjah, Ajman, RAK & Fujairah
• Orders placed before 3:00 PM ship the same day
• Live tracking sent by WhatsApp & email the moment it ships
• Every item is securely packed for a perfect arrival
• Contactless doorstep delivery — no signature required

We stand behind everything we sell. If an item arrives damaged, incorrect, or different from what was described, we make it right — no back-and-forth. Our team handles pickup and processing end to end.

• You received the wrong item — size, color, or model
• The product arrived damaged, broken, or defective — even minor damage qualifies
• The item is unused and unwashed, in its original packaging with all tags and accessories
• Your order arrived incomplete — missing items, parts, or accessories
• The item doesn't match the listing's description or images

• Items that have been used, worn, washed, or altered
• Products with broken or tampered seals
• Requests made after the 7-day window
• Items missing original packaging, tags, or accessories

• Exchanges ship within 2–3 working days of collection
• Refunds are issued to your original payment method once the item is inspected
• You'll get a status update by WhatsApp or email at every step